Booking

The Company’s Services

The Company is a property management agency that runs self-service websites (such as this website) that allow the general public to book holiday services from various third-party suppliers.

Always Self-Service

It is solely your responsibility to define and provide the correct information during the booking process, as well as to assess the suitability of any holiday service before booking.  The Company may engage you via various communication channels and perhaps even use the website on your behalf, but it is still your responsibility to make the final assessment of suitability and to check the accuracy of all information before making a booking.

Booking Is Directly with the Supplier

Any reservation you make using The Company’s Services is booked for you with a third-party supplier (a “Supplier”).  You acknowledge that The Company acts as an agent of the Supplier, who undertakes to render the agreed holiday service to you.  Any right of recourse that you may have regarding the supplied holiday service will be directly with the Supplier, although The Company is always willing to assist wherever possible.

Quotes, Rates and Prices

All rates published on this website are subject to change without notice. Furthermore, rates displayed anywhere on this website, other than a quotation, are to serve as guidelines only.  Only quotations offered directly to a user through the website constitute legal offers.  Quotations are always subject to the availability of the Supplier.

While The Company endeavours to display accurate prices at all times, pricing errors do occasionally occur. In such circumstances, The Company will reprice, even if the amount is included in a quotation or has already been paid for.

Your Responsibilities

You understand and accept the responsibilities of using a self-service booking website such as that operated by The Company.  These responsibilities include, but are not limited to:

• ensuring the selection of the correct Supplier with your required characteristics
• checking that accurate details have been supplied and captured in the booking
• ensuring that all the proper holiday documentation and permissions have been obtained before completing your booking
• understanding what vaccinations or medications may be recommended for those travelling to your destination
• ensuring the eligibility of the holiday makers, including age, health, financial status or any other factor
• any other factors which might influence your ability to take up or enjoy your booking

For example, where the following documents are required, you alone are responsible for ensuring that the relevant holiday makers have them on hand:

• valid identification
• valid passport(s)
• valid visa(s)
• valid birth certificate(s)
• any other documents which may be required during your holidays

The Company also recommends that you seek out insurance products to adequately protect you from the risks associated with your booking.   There are various risks associated with travel, and you understand that none of these is guarded against by The Company.  For instance, you should ensure that you are adequately protected against loss for reasons of illness, cancellation, injury, damage to your baggage, theft, or any other possibility.

Terms Of the Suppliers Apply

Each Supplier will have their own Terms and Conditions that apply to your booking.  It is your responsibility to familiarise yourself with the Terms and Conditions of the Supplier before completing a reservation.

Accepting Instruction

The Company may accept instructions relating to a booking from any party with access to the email account or cell phone number used for the booking, or with substantive knowledge of the booking (such as the reference number).

Cancellation Policy

All bookings and related charges are non-refundable unless otherwise stated during the booking process.  When a more lenient cancellation policy applies, that policy will be shown to you during the reservation process and included in your booking.  In cases where no cancellation policy is shown, please assume a non-refundable booking or contact us to confirm which cancellation policy applies.

On receipt of a written instruction from you to cancel a reservation, any amount owed to you by the Supplier in question, in terms of its cancellation policy, will be paid to The Company.  Following this, The Company shall pay out the received refund to you within 8 days of our receipt of the funds.  The funds shall be deposited into your banking details (less any applicable fees).  The Company shall not be obliged to make any payments to you if you are not entitled to a refund, or the funds cannot be recovered from the Supplier.

Unavailable Bookings

In the event that, after you have made payment for a booking, a Supplier no longer has the property available, The Company will undertake to find you a suitable alternative or, failing that, will assist as far as possible in recovering your funds from the Supplier.

Holiday Delays and Rescheduling

You understand that flights are occasionally rescheduled or delayed for various reasons, and it is your responsibility to check for such itinerary changes ahead of travelling. The Company will not be held liable as a result of such changes. Any additional costs, including but not limited to accommodation charges or alternate holiday arrangements, will be for you.

Credit Card Payment Options

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Among the other forms of payment accepted by The Company, payment may be made via Visa or MasterCard credit cards. The Company takes measures to ensure that payment with a credit card on The Company website is secure. The primary actions taken to ensure this security are as follows:

• Credit card transactions will be acquired for The Company via PayGate (Pty) Ltd (www.paygate.co.za)
• The Company does not store any complete credit card details on our system. Credit card details are forwarded to PayGate (Pty) Ltd, who authorise the transaction
• The Company and PayGate (Pty) Ltd use strict encryption. No credit card details are ever sent via unsecured methods such as email.

Save as otherwise provided for in this agreement, the rules, processes and procedures of PayGate (Pty) Ltd and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website, and your rights and obligations in respect of payments due to or by you shall be governed accordingly.

Notwithstanding The Company adhering to the above primary measures, you hereby indemnify and do not hold The Company liable for any loss, damage or liability of any nature arising from payments and transactions concluded on this website.

Fees And Commissions

The Company may charge you fees for services related to bookings, such as for placing, modifying, amending or cancelling the booking.  The Company may receive payments or commissions from Suppliers for bookings.  The Company may offer additional service offerings, optional or bundled, that may be offered directly by The Company or by The Company acting as an agent of a Supplier.

Such additional service offerings may include their own terms and conditions, which, when contradictory, will supersede these terms.

Dissatisfaction

If, for any reason, you are dissatisfied with your booking, please call The Company immediately.  If your dissatisfaction emerges during the course of your holiday, you are encouraged to contact The Company immediately so that, where possible, the situation can be rectified for the rest of your holiday.  If you contact us after your holiday, please do so within a week of your return or checkout. We do not, however, guarantee that we will be able to resolve your experience to your satisfaction.

Limitation Of Liability

In the event that, notwithstanding the remaining provisions of this user agreement, we are liable to you for any damages, such liability shall be limited to a maximum of the monies that you have paid to us.